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Kent Saddlery Products
All leather products in this store (with the exception of whips and wallets),are handcrafted in the Kent Saddlery workshop.
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The range of products we promote in the Kent Saddlery online store has
been developed over a period of 24 years with the aim of providing a
comprehensive range of good quality gear. We choose suppliers of
materials and products carefully, with priority given to consistent
quality, and reliable supply. It's a challenge, and we do our very best
to source top quality replacements when particular items are no longer
available. Many of the Kent Saddlery store items are our own design, handcrafted in our workshop and are unavailable elsewhere. |
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All prices in our online store are guaranteed to stay the same throughout 2012.
Value for money
- We are committed to supplying quality products and service;
- Significant numbers of products priced the same as 2011;
- Quite a number priced cheaper where we have been able to buy more competitively;
- Some price rises have been necessary.
We endeavour to price our products at a level which gives our customers value for money and enables us to maintain and improve our service and products.
Special Orders
Custom made leather products are those which are not included in our catalogue. All Kent Saddlery leather gear is handcrafted, and to increase efficiency, is usually made in multiple batches. Even a minor change like a different buckle, means the product is customised, requiring extra planning time and work. Generally speaking there is a 10% to 33% additional cost, depending on the modification to one of our products. When we receive a customised order we advise the customer of the cost before proceeding. We are willing to make ‘one off’ products provided we have the design. In the case of a pouch for a particular item, it’s best to send the item to us to ensure a good fit.
Ordering
Order by phone, fax, mail, email or online. If at any time there is a delay in obtaining items ordered, you will be contacted. Our customers are our top priority.
Our Online Shop
Shopping online is easy. Just click on “ ONLINE STORE” and add the products you want to your shopping cart. When you've finished shopping just view cart (in the top right hand corner of the screen) and you will be lead through the ordering process.
Don't like paying online? No problem. Paying for your Kent Saddlery purchase online using your credit card is secure, however, if you prefer not to pay by credit card, or if you don't have a credit card, we have made other payment options available online for your convenience.
Print and Fax or Phone - From the Online Store Checkout select “Print and Fax or Phone” to print your order for faxing it to us with your payment details. You can also mail this order to us with your cheque or money order.
If you have any questions about using our online shop please feel free to email us info@kentsaddlery.com.au or ring on free call 1800 651 535 (61 7 4683 3355) and we can talk you through the process.
Methods of Payment
• Cheque •Money Order •Visa •Mastercard
• Electronic Funds Transfer
• Direct Debit and Layby
(Payments can be debited directly from your bank account; as a once off payment or weekly, fortnightly or monthly with goods supplied on the final payment. Conditions apply.)
Prices
All prices are in Australian dollars and include Australian GST of 10%. International customers: Deduct 1/11 of the price shown to ascertain international price. Check with customs in your own country about any taxes payable. Postage and handling extra.
"Fantastic quality, very unique and
exceptional customer service"
“I’ve had horses for the better part of 21 years now and have competed in a number of
disciplines in that time. I am currently campaigning my purebred Waler Stallion ‘Out of
the Blue’ in halter classes in NSW. I had a need for reliable show tack that was practical, strong and presentable for the show ring but couldn’t find what I was looking for in any of my local shops. After a quick internet search I came across the Kent website and was very impressed with the quality, value and customer-friendly way in which it was presented. A simple phone call later and I’d ordered what I needed. A phenomenal three days later the items arrived on my doorstep and were exactly what I was after. Fantastic quality, very unique and exceptional customer service; well done to the team at Kent Saddlery, I’ll be calling on you again in the near future!”
Amanda Bolton Raymond Terrace, NSW
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